MMBRE has built its reputation on high quality, value for money repairs combined with close attention to customers' needs. The Blackpole facility reflects the continuing policy of the Directors and staff to continue to provide exemplary customer service in all its aspects.

When customers arrive at MMBRE's state of the art premises they enter a smart and comfortable reception/lounge area overlooking a landscaped pool with ducks, kingfishers, and other wildlife next to the spacious car park.

MMBRE's reputation for high standards is carried through into every department. Body Shop Manager Nick Hope, who previously worked as an accident damage assessor in the insurance industry says that MMBRE's policy of putting the customer first is well understood by everyone who works here.

"We have very high quality standards, backed up by a strict and stringent ISO 9001:2000 assessed quality management system. Customers are kept well informed of the progress of work on their car."

Damaged vehicles can be collected by MMBRE's 24 hour recovery service. Vehicles awaiting repair and those awaiting collection are stored in a secure compound away from the visitors parking area. Finished vehicles are fully valeted as required before collection, and courtesy cars are available as required.

Environment

The directors of MMBRE pay close attention to the potential environmental impact of the Company's activities. They ensure that all those involved with the running of the Company take great care to avoid damaging the local environment. MMBRE activities meet all local and national environmental requirements.

The Company has made its own contribution to conservation by ensuring that the pond and surrounding land within the site is managed and conserved for the benefit of local wildlife and visitors.

Health and Safety

MMBRE takes great care to ensure that staff work in a comfortable and safe environment.

Quality

MMBRE operates to a BSI assessed BS EN ISO 9001:2000 quality management system and is a member of the VBRA and RMI.